GENERAL

1. Which product I actually need to protect my applications?

2. Can we protect an unlimited number of programs without further costs?

3. Which product I need if I want to automate activation process for my clients?

4. We are a software reseller company. Do you have special reseller prices?

5. Is there a discount for package/site license or for multiple licenses?

6. Is technical support free?

7. Is any special hardware or software needed at the replicate or mastering house?

8. Can we automate protection process for a group of applications?

9. Our program is designed to be run from CD/DVD only. Can we still protect it?

10. Will your software prevent copy from CD to CD or DVD?

11. Should I protect setup.exe?

12. Are administrator privileges required for protected program?

13. Is there a French/Spanish... version of your application?

14. What can (and can not) be protected with PC Guard for Win32?

15. What can (and can not) be protected with PC Guard for .NET?

16. What is Activation center (ACEN)?

17. What is Activation suite (ACCS)?

18. Executable applications which you can not protect.

19. Protected file refuses to run. What should I do?

20. Internet explorer is not able to open help (.CHM) file ?

21. Is your software protection system compatible with Windows Vista?


REMOTE PROTECTION

1. Can some other user (from another company) of your protection system create valid activation codes for applications protected with our copy of PC Guard for .NET/Win32?

2. Can we calculate valid activation codes for our applications on more than one computer?

3. I want to enable access to my program for both administrator and restricted users. What option should I set?

4. Activation dialog is still displayed after activation. Why?

5. I want to display my own activation dialog instead of default one. Is this possible?

6. Can we activate a group of applications (exe or dll files) with single activation code?

7. Can we automate activation process?

8. What happens when limited license expires?

9. What happens when I send software update to our customer?

10. What can we do if license is lost due computer crash, virus attack or similar event?

11. I've been testing my application on local computer. Each time I recompile and re-protect new version protected application generates new site/mid code and is asking for new activation code?

12. I have some programs protected with the old version (V4) of PC Guard for Win32. Can I still calculate valid init codes for such programs?

13. Previously activated application is asking for new activation code. Why?

14. What is Program ID and how do I choose its value?

15. I'm having problems with sending email via custom button. When I click the custom button there is no response from email client?


DEMO MODE

1. Can I use demo mode with PLAIN protection method?

2. Can client gain additional evaluation time by deleting or un-installing and re-installing protected application?

3. Why is using REMOTE protection with DEMO mode less secure than using REMOTE protection  without DEMO limitations?

4. Can client activate application during evaluation or only after evaluation period expires?

5. When does "demo period" start?

6. Client reported that my demo application expired earlier than expected. Why?


PROTECTION TIPS

1. Active X DLL protection tip.

2. Borland C++/Delphi compiled files protection tip.

3. Protection of video (avi, mov, qt etc.) animations and PowerPoint presentations.

4. Protection of Microsoft Excel and Access files.


DEMO VERSION FAQ

1. What are demo version limitations?

2. I keep getting "No more executions left!" error message. What I'm doing wrong?

3. I'm using remote protection method and demo mode and I'm not able to access protected application during demo mode? "Enter application" radio button is initially disabled?

4. Demo version does not allow me to test DLL protection as I can only protect .EXE files. Can you help?

5. Protected file can be executed for 20 times even if I set execution limitation to 5?


INTERFACE DLL

1. What is the purpose of interface dll?

2. Conditions for distribution of interface dll.

3. Problems with using old version of interface dll instead of new one.

4. Should I distribute main application (pcgwin32.exe) together with protected program?

5. Should I register interface dll with regsvr32?

6. What about changing default name of interface dll?


COMMON ERROR MESSAGES

1. "File damaged!" error message.

2. "PCGW32.DLL missing!" error message.

3. Error 0x00000005

4. "License file error!" message.

5. "Activation code is not defined properly." error message.


LICENSE FILE

1. Is license file a file?

2. What is purpose of license file?

3. Is it always required?

4. When it is created?

5. Should I change default license filename?


OPTIONS

1. "File may contain overlays!" warning message explained.

2. "Remove overlay from executable file" option explained.

3. Password string file encryption.


MISC QUESTIONS

1. False virus alarms.

2. Anti virus software online monitoring makes protected application startup slow.

3. My application is 25MB in size and loading time of protected application is longer than loading time of non-protected (original) version?

4. "No dependency information" application set-up warning message.


LICENSED USERS FAQ

1. How do I install PC Guard for .NET/Win32?

2. How do I activate my copy of PC Guard for .NET/Win32?

3. What is activation center?

4. How do I remove my license?

5. What should I do if my computer crashes or if I format drive without removing license?

6. Can I upgrade my copy of PC Guard for Win32?

7. What is your updates policy?

8. Where is protection interface documentation in my full version?

9. Can I upgrade my copy of Activation Center (ACEN) PRECOMPILED to SOURCE CODE version?